Shipping Policy
Processing Time
All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. If there's a significant delay, we will notify you via email or the contact information provided at checkout.
Shipping Time
Once your order has shipped, you will receive a confirmation email with tracking information. International delivery times are estimated at 7–12 business days, depending on your location and local customs processing.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard International Shipping | 7–12 business days |
Please note: delivery times are estimates and not guaranteed. They may be affected by customs, local courier delays, weather, or other factors outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor its progress. Please allow 24–48 hours for tracking information to update after dispatch.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
(Optional: Add details here — e.g., free shipping thresholds, flat rates, etc.)
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order Delays
If your order hasn't arrived within the estimated delivery window, please contact us at [insert support email] with your order number, and we'll be happy to look into it.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately — we cannot guarantee changes once an order has been dispatched.
Lost or Stolen Packages
We are not liable for packages lost or stolen after being marked as "delivered" by the carrier. If this happens, please file a claim with the shipping carrier directly. We're happy to assist you with this process where possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) and packaging, and we will work with you on a resolution.